Codifying the discipline of Conversational UX

Case studies

• 

  IBM Travel Concierge

  Prototype

  A prototype exploring the next era of travel shopping through the combination of a traditional online experience and a conversational agent.

Experiments

• 

  bot2bot

  Art Research

  What happens when you place one conversational agent against another and exposing the dialogue?

Publications

• Conversational UX Design: A Practitioner's Guide to the Natural Conversation Framework

  ACM Books

• Studies in Conversational UX Design

  Springer

• Conversation Guidelines

  IBM Design for AI

• Conversational UX Design

  ACM Conference on Human Factors in Computing Systems (CHI) 2017

Patents

• Method and system for correcting speech-to-text auto-transcription using local context of talk

  US20200160866A1

• Method and system for displaying automated agent comprehension

  US20200134021A1

• Dynamic modification of placeholder text in conversational interfaces

  US20200134017A1

• Speech-to-text transcription with multiple languages

  US20200098370A1

Presentations

• Applying Science to Conversational UX Design

  SXSW 2017

• Cultivating Cognitive Experiences

  LAUNCH Festival 2017

Press

• At IBM, Researchers Are Working To Make Robots Engaging Conversationalists

  Inc. Magazine

• Conversational UX design: What it is and who's paving the way

  TechTarget

• How to make AI agents better conversationalists: Context is key

  TechTarget

• Tackling the 'ask me anything' challenge of a conversational interface

  TechTarget